Frequently Asked Questions

Where are Henley Naturals products made?

Our products are hand blended in Henley-on-Thames, Oxfordshire. Our liquid bases are made in the UK, while essential oils come from different countries. Read our story.

What makes Henley Naturals products naturally derived?

Our bath and body care uses naturally derived ingredients and essential oil fragrances. Formulas vary by product, so the full ingredient list on each product page is the best place to check what it contains. Naturally derived does not mean that every ingredient is unprocessed or that a formula is 100% natural.

Why do you choose essential oils for fragrance?

We choose essential oils for their botanical aromas and the character they bring to our blends, from citrus and floral notes to herbs and woods. This is a fragrance choice; natural fragrance is not automatically gentler or free from allergens. Compare our scent blends.

Where can I find a product’s ingredients and directions?

Open the individual product page and look for Ingredients and product information. Check the label supplied with your product too. If you need clarification about a particular formula or suitability, contact us before ordering.

Can I reuse my infinity glass bottle?

Yes. Our infinity glass bottles are designed to be refilled. Keep using your bottle and dispenser pump while they remain in good condition, and choose the matching product refill. If your bottle wears out or has a fault, send us a photograph of the issue and we will arrange a replacement bottle free of charge.

Which refill sizes are available?

Refill options and sizes vary by formula. Check the product page for available sizes and choose the same wash or lotion as the bottle you are refilling. Browse our products and refills.

Why choose refillable bottles?

A refill lets you keep using the bottle and pump you already have. Our glass bottles are designed for repeated use, while refill pouches provide a way to top them up. Learn about our approach to reuse.

How should I recycle bottles, pumps and packaging?

Packaging components can need different recycling routes. Separate them and check your local recycling service’s guidance for glass, pumps and cardboard. Do not assume that every component can go into the same household recycling bin.

What should I do with used refill pouches?

Please contact us for current pouch return instructions before posting them. Pouch recycling routes differ from those used for glass bottles.

Are Henley Naturals products vegan and cruelty-free?

Yes. Our products are suitable for vegans and are not tested on animals.

Do you use preservatives?

Some formulas include preservatives. Check the full ingredient list for the individual product to see which ingredients it contains.

Can natural ingredients contain fragrance allergens?

Yes. Essential oils and other natural ingredients can contain allergens. Check the full ingredient list and product label, especially if you have known sensitivities. Contact us if you need more information about a listed ingredient.

Where can I find delivery and returns information?

See our Delivery & Returns page for UK delivery details, returns guidance and refund information.

How can I ask about an order?

Email enquiries@henleynaturals.com with your order reference and the details of your enquiry.

Do you supply hotels, hospitality venues and other businesses?

Yes. We work with hotels, hospitality venues, retailers and workplaces, offering bath, body and fragrance products, refill formats and bespoke options. Explore our business solutions or send a business enquiry.